Eligibility for Returns & Refunds
Customers can request a return or refund if:
The product is damaged, defective, or different from the item ordered.
Requests are made within 7 days of receiving the product.
The product is unused, unwashed, and in its original packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
Products that have been used, washed, or altered
Items damaged due to misuse or negligence
Clearance, final sale, or special promotion items (if specified)
How to Request a Return
To initiate a return or refund:
Contact our customer support via WhatsApp, Email, or Support Call.
Provide your order number and reason for return.
Our team will guide you through the return process and pickup instructions.
Return Shipping
Customers may be responsible for return shipping charges, unless the product is defective or wrong.
We recommend using a trackable courier service for safe delivery.
Refund Process
Once the returned product is received and inspected, the refund will be processed within 5–7 business days.
Refunds will be made via the original payment method used during purchase.
Replacement Option
If preferred, DARKOF can replace the returned product with the same item (subject to availability) instead of a refund.
Contact for Assistance
For any return or refund-related assistance, contact us:
📞 Support Call: +8809658-006352
💬 WhatsApp: +8801344-231107
📩 Email: info@darkof.fashion
Our support team will ensure your issue is resolved quickly and fairly.
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